Ordering medicines from Germany

Order medicines from Germany through a concierge service

We help patients all over the world to order medicines from Germany through our specialised concierge service. Our service is not an online pharmacy: we carry out the process of searching for, selecting and purchasing original medicines, vitamins, dietary supplements and medical products at licensed pharmacies in Germany, with subsequent international delivery.

We support the process from selecting the medicine through to packaging and arranging international delivery, including the preparation of customs declarations for countries outside the EU. The general rules can be found on the website of the German Customs Service (Zoll) — www.zoll.de

What can be ordered from Germany

The following are available through our service:

• original medicines
• prescription medicines
• vitamins and dietary supplements from Germany
• homeopathic remedies
• medical and pharmacy cosmetics
• health and hygiene products

Every request is handled individually: we check availability, dosages and current prices at pharmacies in Germany.

How ordering medicines from Germany works

1. You submit a request for the medicine you need.
2. We check availability at official pharmacies in Germany.
3. We inform you of the manufacturer options and current prices.
4. We arrange the purchase and packaging of the order.
5. We arrange international delivery, including customs documents for countries outside the EU.

If the medicine is not found via the site search, submit a request to an operator.

Ordering prescription medicines from Germany

To order prescription medicines, you must provide a photo or scan of the prescription or a doctor’s order. Our medical consultants will check the documents and, if necessary, help arrange a private prescription in Germany and contact your treating doctor to clarify the dosage or select an analogue.

Why people choose our service

The service allows you to to order medicines from Germany with maximum transparency: clients receive information about original medicines, generics, biosimilars and re-imported German medicines.

All generics meet strict standards of pharmaceutical, biological and therapeutic equivalence. The efficacy of medicines in Germany is assessed by the Institute for Quality and Efficiency in Health Care (IQWiG) — www.iqwig.de. We work only with official, licensed pharmacies in Germany, in accordance with the requirements of the regulators: the Federal Institute for Drugs and Medical Devices (BfArM) — www.bfarm.de and the European Medicines Agency (EMA) — www.ema.europa.eu.

International delivery of medicines from Germany

We ship medicines worldwide: we prepare the documents for customs clearance when delivering outside the EU and monitor the process at every stage.